Shipping & Returns

Shipping

Due to the custom nature of our work, all gem types or colors may not be immediately available. Some items are available for immediate delivery, please call for details: (800) 686-7633, otherwise please allow 1 to 2 weeks to complete the order. We use United States Postal Service unless otherwise preferred and ship registered/insured. Flat rate is $12.00 per shipment. We accept VISA, MasterCard, Discover, money orders and personal checks (please allow time to clear). We also accept PayPal.

Returns/Exchanges

Your satisfaction is guaranteed. If you are not fully satisified with your item, please follow the guidelines below.

For web purchases: simply return unused and unaltered items to us along with an original receipt for a full refund or exchange within 15 days.

For in-store purchases: items can only be exchanged for store credit or other merchandise, items must be unaltered and unused and must be accompanied by an original receipt within 15 days of purchase.

During the Christmas season, for purchases made from December 1st through December 24th, the 15 day policy for any purchase is extended to January 15th.

Special orders and custom designs are not exchangeable or refundable.